During the session, we covered the following:

News Topics: 

• Twitter’s New Customer Service
  • “Welcome Messages” let businesses greet people and set expectations as they enter a Direct Message conversation—without requiring people to send the first message
  • “Quick Replies” let businesses prompt people with the best ways to reply to a Direct Message, whether by choosing from a list of options or guiding users to enter specific text values
  • Aims to create shorter wait times, faster resolutions and customer education
• YouTube’s New Tools to Shape the Comments Section
  • Choose moderators, Block words and Hold potential inappropriate comments for review
  • Pin the best comments to the top, so that they are seen by visitors
  • Creator hearts and username highlights to promote more community engagement

Lesson of the Week:

• Digital Citizenship Program
• Your Business Pipeline – When will each item happen?
  • Going for the “No” – Embrace your Fear. Don’t take a Maybe
• “The Stall”  –  Shared Article written by Social Jack Member, Spencer Maus
• Connections and Introductions through your network

To learn more about new topics and interesting ideas, see Dean’s Twitter feed.

Remember you can submit all questions in advance of each coaching session by e-mailing our Help Desk.