May 4th Recording — Social Jack™ Weekly Coaching Session

During the session, we covered the following topics:

• Twitter uses for customer service and B2C interations:
  • – 70% of customer service users expect a Social Media reply within 24 hours
  • – Maintain conciousness of your sites and followers
  • – Develop systems to set time aside for this social media platform
• SnapChat privacy updates:
  • – Control of who can see your content
  • – Allows for more targeted audiences
• New Pinterest layout:
  • – Better use for Marketers
  • – More mobile updates and functionality
• Periscope feature updates:
  • – Sketching ability for overlay on live video
  • – Taking a different route than Facebook live
• Home Page Scan:
  • A good method for staying current with your connections
  • You can customize you “news feed” priorities. (Chronological vs Trending)
  • Different from direct messaging, replying to Posts allows you to demonstrate your social media engagement

Content from the session:

• Cubs Place Matt Szczur on DL
• Pinterest Updates
• Sketching on Periscope
• Hootsuite

To learn more about new topics and interesting ideas, see Dean’s Twitter feed.

Remember you can submit all questions in advance of each coaching session by e-mailing our Help Desk.